Amendment to the Consumer Rights Regulation in the Electronic Communications Sector
AI-generated summary for informational purposes only. Not legal advice. See the original source for the authoritative text.
This regulation changes how telecom subscription contracts are created and how customer identity must be verified. Operators must confirm the applicant’s identity using approved written or electronic methods, including electronic ID features, document verification, biometric data such as face or fingerprint summaries, or identity-confirming passwords where allowed. The change mainly affects telecom operators, mobile and internet providers, and people signing new subscription contracts. Companies should review onboarding systems, contract workflows, and identity verification processes to make sure they match the updated rules.
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Key Changes
- Updates identity verification rules for telecom subscription contracts
- Allows subscription contracts to be formed in writing or electronically using approved verification methods
- Adds detailed procedures for Turkish IDs, temporary IDs, and foreign applicants’ identity documents
Obligations
What this law requires
Telecom operators must establish subscription contracts only with mutually consistent consent of the parties when the operator undertakes to provide a service or goods on a periodic or continuous basis.
Telecom operators must verify the applicant’s identity before forming a subscription contract, using the applicant’s identity, identity document, biometric face or fingerprint summary data, or an identity-confirming password where permitted.
For written subscription contracts involving an electronic identity document with contact communication capability, operators must use the data set specified in Annex 1 Article 2 of the Identity Verification Regulation and follow the process in Annex 4 instead of using a PDF copy.
For written subscription contracts involving an electronic identity document that lacks contact communication capability but has near-field communication capability, operators must follow the identity verification processes set out in Annex 1 and Annex 2 of the Identity Verification Regulation.
For subscription contracts concluded electronically, operators must verify the applicant’s identity in accordance with the Identity Verification Regulation.