VA National Cemetery Customer Satisfaction Surveys
AI-generated summary for informational purposes only. Not legal advice. See the original source for the authoritative text.
Allows the VA’s National Cemetery Administration to seek public comment on continuing and revising its customer satisfaction surveys. The surveys ask families, next of kin, funeral directors, veterans service organizations, and cemetery visitors about burial, memorial, and cemetery services. Responses are voluntary and are used to measure service quality, not to decide eligibility for VA benefits. Comments on the information collection are due by July 6, 2026, through regulations.gov.
AI-generated summary. May contain errors. Refer to official sources for legal decisions.
Key Changes
- Opens a 60-day public comment period on the VA National Cemetery Administration’s customer satisfaction surveys.
- Covers surveys, focus groups, and visitor comment cards for families, funeral directors, veterans groups, and cemetery visitors.
- Estimates 33,650 annual respondents and 11,325 total annual burden hours.
Obligations
What this law requires
Any person or entity choosing to submit comments on the NCA Customer Satisfaction Surveys information collection must submit those comments through www.regulations.gov.
Federal agencies conducting or sponsoring an information collection must obtain approval from the Office of Management and Budget for that collection under the Paperwork Reduction Act.
For each proposed information collection, including an extension or revision of an approved collection, the agency must publish a Federal Register notice and allow 60 days for public comment.