Regulation on Amendments to the Natural Gas Market Distribution and Customer Services Regulation
AI-generated summary for informational purposes only. Not legal advice. See the original source for the authoritative text.
This Turkish regulation, published on 21 February 2026, amends the Natural Gas Market Distribution and Customer Services Regulation. Key updates include stricter timelines for connection works: connection fees must be refunded within 5 business days if service line construction has not started, and service lines must be completed within 30 days (extendable to 90 days with customer consent). Security deposits can now be paid in up to 6 interest-free installments via cash or credit card. New rules simplify burner device changes without full project revisions if capacity and location remain unchanged. Meter reading and billing procedures are updated to protect consumers when distribution companies cause delays, with minimum 25-day payment periods and spreading of charges over 4 invoices without interest. Unauthorized consumption is more clearly defined as theft, with requirements for distribution companies to use protective materials on meters.
AI-generated summary. May contain errors. Refer to official sources for legal decisions.
Key Changes
- Connection fee refunded within 5 business days if service line construction has not started
- Service line must be completed within 30 days (extendable to 90 days with customer approval)
- Security deposit payable in up to 6 equal interest-free installments by cash or credit card
+ 3 more changes with Pro
Obligations
What this law requires
Refund connection fees within 5 business days if service line construction has not started, upon customer request
Complete service line construction and make it ready for gas supply within 30 days of collecting connection fees, or up to 90 days with customer consent
Refund connection fees within 5 business days from the end of the 90-day period if service line cannot be made ready for gas supply due to inability to obtain required permits
Offer security deposits in up to 6 interest-free equal installments via cash or credit card at customer preference
Allow burner device changes without full project revision if device type, location, and capacity remain unchanged, using a simplified change form with distribution company authorization and inspection