FDIC Modifies Consumer Complaint System of Records Under Privacy Act of 1974
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The Federal Deposit Insurance Corporation (FDIC) is updating its Privacy Act system of records designated FDIC-005, previously titled 'Consumer Complaint and Inquiry Records,' renaming it 'Consumer Complaint and Public Inquiry Records.' This system underpins the FDIC's regulatory and supervisory functions by enabling the agency to receive, investigate, and respond to complaints and inquiries from the public. The scope of the system covers complaints about FDIC activities, practices of FDIC-insured depository institutions, and misuse of the FDIC's name, logo, or misrepresentations about deposit insurance coverage. The data collected helps the FDIC scope its examinations and take supervisory actions where warranted. The update introduces four proposed routine uses for public comment, meaning the FDIC is seeking feedback on new ways the data in this system may be shared or used outside the agency. Additionally, several sections of the notice have been revised with non-substantive formatting and text simplifications to improve clarity and consistency across all FDIC Privacy Act notices. This notice was published on April 2, 2026, and invites public comment on the four new proposed routine uses before they are finalized.
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Key Changes
- System renamed from FDIC-005 'Consumer Complaint and Inquiry Records' to FDIC-005 'Consumer Complaint and Public Inquiry Records' effective April 2, 2026
- Four new proposed routine uses introduced for public comment — these would authorize sharing of complaint data with new categories of recipients outside the FDIC
- Scope expanded to explicitly include public inquiries alongside consumer complaints in the system's title and description
+ 3 more changes with Pro
Obligations
What this law requires
Rename the existing system of records from 'Consumer Complaint and Inquiry Records' to 'Consumer Complaint and Public Inquiry Records' in FDIC-005
Solicit and accept public comment on four proposed routine uses for the FDIC-005 system of records before finalizing them
Collect and maintain complaint data concerning FDIC activities, practices of FDIC-insured depository institutions, and misuse of FDIC name, logo, or misrepresentations about deposit insurance coverage
Investigate complaints and inquiries received through the FDIC-005 system of records
Respond to complaints and inquiries from the public received through the FDIC-005 system