FDA Customer/Partner Customer Service Satisfaction Surveys Information Collection
AI-generated summary for informational purposes only. Not legal advice. See the original source for the authoritative text.
The FDA is seeking to extend its existing OMB approval (Control Number 0910-0360) for conducting voluntary customer service satisfaction surveys. These surveys target regulated industries and the public to measure satisfaction with FDA services including timeliness, clarity, courtesy, and problem resolution. The agency plans to conduct about 20 surveys per year, with an estimated 85,000 total annual respondents spending 25 minutes each, resulting in 35,700 burden hours. This is an extension with no changes to the burden estimate. Public comments are due by June 2, 2026.
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Key Changes
- Extension of OMB Control Number 0910-0360 with no change to burden estimate
- Public comment period ends June 2, 2026
- Approximately 20 surveys conducted per year
+ 3 more changes with Pro
Obligations
What this law requires
Submit comments on the proposed customer service satisfaction surveys collection by June 2, 2026 at 11:59 p.m. Eastern Time via regulations.gov or by mail to Dockets Management Staff
Include Docket No. FDA-2026-N-2740 in all written submissions regarding the customer service satisfaction surveys collection
Ensure comments do not include confidential information such as medical information, Social Security numbers, or confidential business information when submitting electronically to regulations.gov
Submit confidential information only as written/paper submissions in two copies, with one copy marked as containing confidential information and a second copy with confidential information redacted
Conduct approximately 20 customer service satisfaction surveys per year measuring satisfaction with FDA services including timeliness, clarity, courtesy, and problem resolution