Privacy Act of 1974; System of Records Notice for HUD ServiceNow (SerNow)
AI-generated summary for informational purposes only. Not legal advice. See the original source for the authoritative text.
The U.S. Department of Housing and Urban Development (HUD) is establishing a new System of Records under the Privacy Act for its ServiceNow (SerNow) platform. This SaaS system serves as a centralized IT service management tool that handles helpdesk requests, asset and software tracking, facilities management, HR activities, and limited financial planning. It integrates with Active Directory and DIAMS to collect and store data on current HUD employees and contractors, including full name, phone number, email, home and work addresses, employee ID, device identifiers, IP/MAC addresses, and employment history. The system uses a Configuration Management Database (CMDB) and operates in a government community cloud. A 30-day comment period ends May 6, 2026, after which the SORN becomes effective unless modified.
AI-generated summary. May contain errors. Refer to official sources for legal decisions.
Key Changes
- Establishes new SORN HUD/OCIO-04 for ServiceNow platform effective after May 6, 2026 comment period
- Covers current HUD employees and contractors with 8 categories of records including home address and IP/MAC addresses
- Data sourced from Active Directory, LFS and Digital Identity and Access Management System (DIAMS)
+ 3 more changes with Pro