Consumer Arbitration Board Rapporteur Regulation
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This regulation establishes the qualifications, appointment, training, duties, powers and responsibilities of rapporteurs (reporters) working for Turkey's Consumer Arbitration Boards. It sets education and civil service requirements for appointment to dedicated rapporteur positions and details procedures for assigning existing civil servants as rapporteurs or liaison rapporteurs in districts without dedicated boards. The text defines their role in receiving consumer applications, entering them into the Consumer Information System, preparing case files and draft decisions, attending hearings without voting rights, handling notifications and archiving. It also mandates confidentiality, personal data protection, and compulsory in-service training. The regulation repeals the previous 2014 version and enters into force on its publication date of 31 January 2026.
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Key Changes
- Replaces the 2014 Consumer Arbitration Board Rapporteur Regulation effective 31 January 2026
- Sets specific higher education requirements for dedicated rapporteur cadre appointments including law, political science, economics, business and justice vocational programs
- Establishes priority for qualified graduates when assigning rapporteurs and liaison rapporteurs from existing civil servants
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Obligations
What this law requires
Rapporteurs must register written applications received by the Consumer Arbitration Board (in-person or by mail) into the Consumer Information System promptly, accurately and completely without delay
Rapporteurs must prepare case files and draft decisions that serve as the basis for the Board's work and decisions
Rapporteurs must attend Consumer Arbitration Board meetings, present files to the Board, and prepare meeting minutes without voting rights
Rapporteurs must conduct notification procedures for Consumer Arbitration Board decisions and prepare documents for payment collection notifications
Rapporteurs appointed to dedicated positions must hold a bachelor's degree (minimum 4 years) from specified fields (law, political science, economics, business administration, or equivalent) or a 2-year higher education diploma in fields specified in the appointment notice